Terms

Kabsi is operated by Rashid Abou Hamzy. Contact: hello@kabsi.co.

These terms are the agreement between you and Kabsi, an independent business operated by Rashid Abou Hamzy. By creating an account or paying for a plan, you accept them on behalf of your business. Our privacy policy explains how we handle data.

1. What Kabsi does

• Helps you keep your information on Google accurate and complete, with a short list of suggested improvements marked Urgent, Recommended or Nice to have, each with a ready draft where Kabsi can write one. Kabsi does not give your profile a score.
• Emails you each new Google review with a reply drafted in the reviewer's language, and lets you approve, edit or skip it from email or the app.
• Drafts Google posts, checks photos, prepares special hours, and watches your listing for changes (Google Protection). When something changes, you choose: Google is right, or Keep my information.
• Sends the Weekly Care Report and shows your profile's facts in the app.
• Provides a review link and a QR code that open your Google review page for every customer. They work with your own QR codes and NFC cards. Kabsi sells no cards.
• Answers questions and helps you fill in your business facts through Nora, an AI assistant.
• From launch, shows where your business appears on Google Maps around it and in AI answers, next to the competitors you pick, using data from other companies (section 6).

2. Your approval is always required

• Nothing is published to or changed on your Google Business Profile unless you approve that exact content. There is no automatic mode, including for post drafts and suggested improvements.
• You are responsible for what you approve, as if you had written it yourself.
• Google may hold, reject or remove content under its own policies. Kabsi tells you what Google reports but can't change Google's decisions.

3. Who can use Kabsi

• You must be at least 18 and act for a business with a verified Google Business Profile you're allowed to manage.
• The business must be eligible for a Google Business Profile under Google's guidelines: it makes in-person contact with customers during stated hours, or it is a service-area business that travels to customers. Online-only businesses, rental or for-sale properties, PO boxes and virtual offices used as an address, and other cases Google lists as not eligible can't use Kabsi. If Google's guidelines say a profile is not allowed, we may pause the service for it.
• You confirm you have the right to give Kabsi Manager access to that profile, and that the information you give us is accurate.
• Keep access to your email secure: it's how you sign in.

4. Google access

• You give access by inviting the Kabsi business group (Kabsi Clients, ID 5481006796) as a Manager. When Kabsi accepts, we email you within 48 hours to say what changed and how to remove Kabsi.
• You can disconnect Kabsi at any time, without asking us: in Kabsi under Settings, choose Disconnect Kabsi from Google, or remove the group from your profile under People and access. Kabsi then removes its own Manager access and emails you a confirmation; if Google does not let it, our team removes it within 7 business days of your request. The service stops for that business until access is back. Disconnecting does not change your ownership of the profile, and cancelling a plan does not remove Kabsi's access by itself: disconnecting is a separate step you choose.
• Kabsi is not part of Google. It is not affiliated with, endorsed or sponsored by Google, and Google does not partner with Kabsi.
• Kabsi depends on Google's APIs. If Google changes, limits or withdraws them, parts of Kabsi may stop working. We'll tell you plainly and, if a paid feature stops for good, refund the unused part of your plan.

5. AI drafts

Replies, posts, photo notes, suggested improvements and Nora's answers are written with AI from your business facts and are checked before they reach you, but they can still be wrong or unsuitable. Read each draft before you approve it. Keep your business facts in Settings accurate: drafts use only what you write there.

6. What we don't promise

• More reviews, better ratings, higher positions on Google Search or Maps, more customers or more revenue. Google decides its own results.
• We can't remove or hide reviews. Only Google can remove reviews that break its policies.
• That a map, an AI answer or a competitor figure matches what you see when you search yourself. They come from other companies (DataForSEO, which also provides the ChatGPT and Perplexity answers), are a sample taken at one moment, and change from run to run. Kabsi shows them as a sample and never as a promise.
• Google Protection alerts you and lets you keep your information if you choose. It can't lock your listing or stop people suggesting edits to Google.

7. Fair use

Don't use Kabsi, its review links or QR codes to:

• ask only happy customers for reviews, ask for a particular rating, or offer anything in exchange for a review or for changing or removing one;
• post fake, misleading, abusive, discriminatory or illegal content, or anyone's personal data;
• set review targets or quotas for individual staff, or reward or punish staff by the reviews they bring in;
• manage a profile you're not allowed to manage;
• break, overload, copy or resell Kabsi.

These practices break Google's policies and can get a listing penalised. If we see them, we may pause or stop the service (see section 12).

8. Prices and payment

• Kabsi Essentials is $19 a month or $190 a year, Kabsi Pro is $39 a month or $390 a year, and an extra location is $15 a month or $150 a year. Prices are in US dollars, plus tax where it applies, and the same in every country. You can start with a 14-day free trial of Pro, no card. Monthly plans can be cancelled at any time and run to the end of the month you paid for. Yearly plans are refundable within 14 days (section 10).
• You pay by card, in US dollars. That is the only way to pay Kabsi. Card payments are coming; until they open there is nothing to pay. Payments are processed by Creem, our merchant of record. A payment counts once Creem has confirmed it.
• Any fees your own bank charges are yours.
• We may change prices for future purchases. A plan you've already paid for keeps its price.
• One plan covers one Google Business Profile.

9. Trial and when your plan runs

• The free trial lasts 14 days and needs no card. It starts when Kabsi's access to your Google profile works, so waiting for access costs you nothing. There is one trial per Google business. If you pay during your trial, your paid plan starts the day the trial ends.
• A paid plan starts when your payment is confirmed and Kabsi's access to your Google profile works. Time spent waiting for access doesn't count.
• Paying again before a plan ends adds the new period after the current one. Plans don't renew automatically.
• When a plan ends, reply drafts, posts, Google Protection and the Weekly Care Report stop. Your review link and QR code keep working.

10. Refunds

• Yearly plans are refundable in full within 14 days of the plan starting. Email hello@kabsi.co; we refund by the method you paid with where possible.
• Monthly plans are not refunded for a month already paid; cancel and the plan runs to the end of that month.
• We refund the unused part of your plan if a paid feature stops for good because Google changed its APIs, if we stop the service without you breaking these terms, or if we change these terms in a way that matters and you don't agree.
• Nothing in these terms limits a refund you're entitled to by law.

11. Review links, QR codes and NFC cards

• Your review link and QR code open your Google review page, the same for every customer. You can write the link on your own NFC card or tag; a Kabsi card you already have keeps working the same way. NFC doesn't work through metal.
• They keep working after a plan ends, for as long as Kabsi operates. You can switch any of them off in the app.
• If you delete your business from Kabsi, its links and QR codes stop working, and so does any NFC card that carries them.

12. Stopping, pausing and deleting

• You can stop at any time: disconnect Kabsi from Google (section 4), and delete your business in Settings if you want your data gone. Deleting takes effect 7 days after you ask, and you can cancel before then. Older backups hold a copy until they expire, at most 21 days later, and are never restored into the live service afterwards.
• You can ask for a copy of your data at any time by email to hello@kabsi.co from your account address. We send you a file within 30 days.
• We may pause or stop the service for a business that breaks section 7, puts others at risk, or doesn't pay. When we can, we'll warn you first and explain why. If we stop the service without you breaking these terms, we refund the unused part of your plan.

13. Your content and ours

• Your business facts, photos and approved texts stay yours. You let Kabsi use them only to provide the service to you.
• Kabsi's software, design and brand belong to Kabsi. Drafts become yours once you approve them.

14. Availability

We work to keep Kabsi running and your emails arriving, but we can't guarantee it will always be available or error-free. We may improve or change features; if a change removes something you pay for, we'll tell you first.

15. Liability

• Kabsi is provided as described here, without other promises.
• Our total liability to you is limited to what you paid Kabsi in the 12 months before the claim.
• We're not liable for lost profits or indirect losses, or for what Google or other third parties do.
• None of this limits liability that the law doesn't allow us to limit, such as for fraud.
• You're responsible for claims caused by content you approve or by breaking section 7.

16. WhatsApp

Kabsi has no WhatsApp number at the moment. Write to hello@kabsi.co and a person replies. Nothing is approved, published or changed over WhatsApp, and we never ask for your Google password or a code Google sends you.

17. Kabsi Partners

If you join Kabsi Partners to recommend Kabsi and earn a share of what the businesses you bring pay, the partner terms apply to you as well. They never change what a business owner pays or gets: the owner's plan, price and these terms are the same whether or not a partner brought them.

18. Changes to these terms

If we change these terms in a way that matters, we email account holders at least 14 days before the change applies. If you don't agree, you can stop and ask for a refund of the unused part of your plan.

19. Law and contact

These terms are governed by the laws of the United Arab Emirates, and the courts of Dubai have jurisdiction, without taking away any protection the law of your country gives you. Questions or complaints: hello@kabsi.co. A person replies, and we try to settle any problem with you directly first.